Last Update: 12 September 2021
RETURN & EXCHANGE
Can I return purchased items and how do I return them?
All sale and promotional-priced items are not eligible for refund, return, or exchange. Only items that are incorrect, damaged, or defective can be returned.
Incorrect
meaning the item was not the item that you ordered. Flavour and product was different from what is indicated on the order summary, or there are missing items or parts inside the packaging
Damage
Best Before or Expiry date is less than 90 days after the date on which the goods have been delivered to you.
Do note that if your item is returnable you will be eligible for store credit refund only. This store credit will be credited into your account as LOAD points, and will expire within 365 days from the day your points are credited to your Account
You can then use the store credit to re-purchase your desired item, or you can keep the store credit for future purchases.
Item must be in new condition and returned in the original packaging along with all accessories (including manuals, boxes, cards, pouches) and free gifts received with it
- All packaging must be unopened, unused, unmarked, and not defaced in any manner
- Items purchased as part of a set or multi-item pack must be returned as a whole set
If you purchased more than one item but want to return part of your order them simply email us the details at enquiry@loaddrinks.com or WhatsApp us at +601139395482
Customers must inform the Load Drinks team within 48hours after delivery and The Load Drinks team must receive the return item no later than 7 calendar days after delivery.
Returns will be made via DHL Express and all return fees are to be borne by the customer
Can I exchange an item if it’s been delivered faulty?
Yes, please contact our customer service by WhatsApp us at +601139395482 or email us at enquiry@loaddrinks.com if you find any faulty products among delivered items. Be sure to include your order number, product details, and a photo of the item in question in your query. Please do not discard the faulty product as it will be collected by one of our couriers.
SHIPPING & DELIVERY
Shipping & Delivery Policy
All prices on our website do not include shipping. Shipping costs will automatically be added during checkout. Please take note of the possible charges and free shipping* in the table below. We try hardest to deliver your items within the delivery period. A separate email with the tracking number details will be sent once the order has been processed. However, at peak periods, this may not be possible.
- We do not hold responsibilities on any delay in delivery process by shipping/logistic company cause by Force Mejeure event.
2.”Force Majeure Event” shall mean an act of God including but not limited to fire, flood, earthquake, windstorm or other natural disaster; act of any sovereign including but not Limited to war, invasion, act of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, nationalisation, requisition, destruction or damage to property by or under the order of any government or public or local authority or imposition of government sanction embargo or similar action; law, judgement, order, decree, embargo, blockade, labour dispute including but not limited strike, lockout or boycott; a ban on the export of sand by the Country of Origin; any other matter or cause beyond the control of the company.
Malaysian Deliveries
- Within Klang Valley = Same day delivery between working hour
- East Malaysia = Estimated Delivery Time: 2 to 4 working days
WORLDWIDE Deliveries with DHL Express
Estimate DHL express delivery time
- Middle East = 3 to 5 working day
- United States of America = 2 to 4 working days
- Hong Kong = 2 to 3 working day
- Singapore = 2 to 3 working days
- Australia = 2 to 4 working days
- The United Kingdom = 2 to 4 working days
- Italy = 3 to 5 working days
*Please note that estimated delivery times are to be used as a guide only and commences from the date of dispatch. Load Drinks Global will not be responsible for any delays caused by destination clearance process. If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to the respective customs. In the rare event that your item does not arrive, please contact enquiry@loaddrinks.com